Account Management

CONSULTANCY SERVICE

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SAMEPAGE TRAVEL recognises that our customers seek a pro-active consultancy service that enables value for money to be achieved.

All our clients are allocated with experienced, dedicated account manager to be the central point of contact for all travel matters.

Our approach is to assist your company to form and structure an account management team and our involvement will be all encompassing, covering all aspects of your travel management from implementation to supplier negotiations.

Together, we can assist to build an account management programme which will fit seamlessly into your company’s travel policy.

VALUE ADDED SERVICES

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One point of contact for all airlines and other elements of travel
Dedicated corporate travel specialist who knows you and your needs
24/7 service for emergency bookings and changes
Latest news or updates on Travel Policy and Airline Information
Access to most competitive fares including Internet fares comparison

TRAVEL COST SAVINGS

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We have a strong commitment to assist our customers to drive down their travel costs by understanding your travel needs and to source for the most cost-effective and suitable routings for all your trips.

We will assist our customers to consolidate their travel arrangements and establish Tripartite Corporate Travel Schemes with various airlines by assessing the programme’s potential for cost reduction and enjoy rebates and/or up-front discounts.

With intelligent data gathered from your transactional travel history, we will actively seeks out negotiated fares from the airlines and also assist to monitor the progress regularly.

TRAVEL ADVISORY

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All our corporate travel specialists are well trained to proactively respond to our customers’ travel enquiries as well as providing prompt and professional services. The information we can provide has been outlined as follows:-

Information on changes to flight bookings
High security risks countries
Flight delays
Industrial actions resulting in flight cancellations
Airport closures
Alternative travel routing options
Airport information
Passport and visa requirements
Vaccination and health requirements
Time zones
Weather conditions

MANAGEMENT INFORMATION REPORTS

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We are able to provide our customers a large variety of standard management reports with detailed analysis of your monthly travel expenditures upon request. These management reports help the company to evaluate, monitor and control travel costs.

EMERGENCY ASSISTANCE

SAMEPAGE TRAVEL provides a complete 24/7 round-the-clock travel services in the event of any emergency assistance required such as reservation, amendment or cancellation of airline tickets, hotel accommodation or other ground arrangements, lost baggage or repatriation and medical assistance etc.

TRAVEL EXPENSE PAYMENT OPTIONS

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Business Travel Expense Solution

Business Travel Expense Solution is a simple method for managing the administration of travel costs. It allows authorised users to charge travel related expenses, centralising travel expenses and allowing better travel and expense management.

It is an ideal billing solution for corporations requiring detailed air-travel expenditure reporting through a centralised billing, reconciliation and payment process.

SAMEPAGE TRAVEL works closely with the following establishments, offering you a programme best suited your organisation’s needs and requirements:-

American Express Business Travel Account (BTA)
Citibank Travel Account Management (CTA)
AirPlus International AG (Airplus)

Credit Card Payment Solution

Credit card payments are encouraged for the benefits of customers in view of various rewards offered by the financial institutions i.e. reward points and cash rebates. All major credit cards are accepted.